Managed IT is proactive, documented and measured technology operations — not simply reactive support. It combines day-to-day assistance with monitoring, infrastructure management, identity, backup, standards and continuous improvement, so recurring problems are reduced instead of repeatedly fixed.
The difference from break-fix IT support: break-fix reacts to failures; managed IT works to prevent and reduce them, while keeping the environment documented and controlled.
For a small or mid-size business, managed IT should deliver a clear service catalog, a documented environment and measurable improvement.